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Customer Service

Casas Adobes is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Casas Adobes Customer Service

Contact Us Online

Floral Consultant Hours

Customer Service Reps available during business hours. Shop online 24/7. You can also send us an email below.

Physical Store Hours
Mon. - Fri. 8am to 5:30pm, Sat. 8am-12pm
Closed Sundays

Address View All Locations
Casas Adobes Flower Shop
7090 North Oracle Rd
Suite 194
Tucson, AZ 85704

1(800) 960-0131 (toll free)
1(520) 441-5727

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Summer Delivery Policy

Due to weather conditions in our local area, we will not leave fresh flowers or plants at the door unless personally requested by the customer or the recipient when notified of the delivery.
Even in shaded areas, extreme heat will cause future damage to the arrangement.
All deliveries will be attempted and if not at home or a viable neighbor to accept the delivery, we will bring the item back to our shop. We follow our re-delivery policy of calling the recipient and also leaving a delivery door-tag and will wait for the recipient to call and we will deliver at their convenience, with no extra charge.
Thank you for your understanding! Effective May 1st-Oct 1st.

Local Delivery Fee

A local delivery fee of $11.95 - $24.95 for each address (depending on zip code), will be added to each order. Mon-Fri, same day cut-off is 2pm and Saturday 10am. (For deliveries outside our local delivery area, this fee may vary.)

Same-day delivery

Local delivery orders must be received before 2:00 PM (local Arizona time) same-day delivery. Orders received after that time will be delivered the following day. National deliveries cut-off is 12pm in the recipient's time zone. **We offer Express Delivery Service for an additional charge during checkout. (Express delivery is not available during holiday peak times)

We will do our best

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it. We offer Express Delivery Service for an additional charge during checkout. (Express delivery is not available during holiday peak times)


We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Rural route addresses

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.


Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.


We guarantee 100% satisfaction on all floral and gift items. If you are not completely satisfied, please contact our Customer Service Department at (520) 297-1165 or (800)960-0131

Refund and Return Policy

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.

Please report any issues within 36 hours of receipt. Bring in the unsatisfactory arrangement and we will gladly replace it with a new arrangement. If you are still not satisfied with the product, we will be happy to refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.

Please report any issues within 36 hours of receipt. Bring in the unsatisfactory arrangement and we will gladly replace it with a new plant. If you are still are not satisfied, we will be happy to refund your purchase price. Plants must be returned in the same container in which they were received.

Gift Baskets:
Please report any issues within 36 hours of receipt. Bring in the unsatisfactory gift basket and we will gladly replace it with a gift basket. If you are still are not satisfied, we will be happy to refund your purchase price. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.

• Refunds will be processed within 2 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Casas Adobes Flower Shop must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
• Out of Town Product: If the product was sent via a third party to an out of town recipient, please allow us extra time to resolve any issues, as we must work with the florist that delivered the arrangement.

Casas Adobes Flower Shop is appreciative of your patronage. Please let us know how we can help you.

Sales Tax

Every Internet order you place with us will be charged a sales tax of 6.1%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

Order Changes

Please be advised that we are unable to cancel or change any orders already delivered or presently for delivery.
If you find it necessary to cancel or change delivery dates, or addresses, for any other orders, simply call our Customer Service Department directly at (520) 297-1165 or (800)960-0131.
We are also unable to accept cancellations or change requests via e-mail.

International Orders

Please note, we are unable to accept online international orders. Please call our Customer Service Dept. at (520)297-1165 or (800)960-0131

Shipping Conditions

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to guarantee shipment to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 7 to 10 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday. With regards to gift baskets, minor substitutions of particular items may be necessary in order to expedite your order. Please clearly indicate in Special Instructions if for some reason that is not acceptable.

APO/FPO Shipments

Due to restrictions of APO/FPO (AA,AE,AP) some of our items are not available for shipment. You may be contacted for a secondary selection for these address. APO/FPO addresses are not available for shipment for our Overnight Service, Next Day, or 2 Day shipping services. APO/FPO addresses only qualify for Priority 7-10 business day shipment ONLY. If you have any further questions on APO/FPO shipments please contact our customer service department.

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Casas Adobes 4.7 25 https://www.casasflowers.com/images/wide/logo2.gif 7090 North Oracle Rd Suite 194 Tucson, AZ 85704 1(800) 960-0131 1(520) 441-5727

Send Flowers, Roses, Gifts & More for Any Occasion with your top rated Tucson Florist!

Sending flowers online has never been easier from across town in Tucson to anywhere in the USA! Select from our wide variety of roses,  flowers,  bouquets,  green plants,  dish gardens,  blooming plants, blooming garden baskets, exotic orchid plants, edible delicacies, gourmet baskets, specialty keepsake vases like Mikasa,  spa gift baskets, and  aroma therapy baskets. 

We offer the perfect selections for any occasion, including birthday flowers & gifts, anniversary flowers & gifts, get well soon flowers & gifts, new baby flowers& gifts, love & romance flowers & gifts, thank you flowers & gifts, congratulation flowers & gifts, sympathy and funeral flowers, and much more. And, of course, don't ever underestimate the power of a "just because" arrangement or gift. Those are the best kind! We also offer seasonal and specialty selections for Valentine’s Day FlowersMother’s Day Flowers,  Father’s Day Flowers, 4th of July Flowers, Memorial Day, Autumn Flowers, Thanksgiving, and Christmas flowers!

It’s no wonder Casas Adobes Flower Shop is Tucson’s Preferred Florist. As Tucson, Arizona’s only “Yes We Can" florist with over 50 years of service, Casas Adobes Flower Shop offers nationwide flower delivery, as well as local delivery to Tucson, Marana, Oro Valley Casas Adobes,  Catalina Foothills,  South Tucson, Downtown Tucson,  East Tucson, and central Tucson.

Casas Adobes Flower Shop has the reputation to provide you with same-day delivery for all funeral and sympathy flowers. Let us create a lovely display of blooms and greenery that will show your devotion and honor the departed. We offer a wide selection of sympathy flowers and funeral flowers that can express warm feelings, and celebrate a life well-lived. Delivery available for all Tucson area churches and funeral homes. We offer same-day delivery to  Vistoso Memorial Chapel, Adair Funeral Homes, Desert Sunset Funeral Home, Funeraria Del Angel South Lawn, Desert Rose Cremation and Burial, Martinez Funeral Chapels,  Bring Funeral Homes, Carrillo’s Tucson Mortuary,  East Lawn Palms Mortuary, Heather Mortuary Angel Valley Funeral Home, Abbey Funeral Chapel, Hudgel’s Swan Funeral Home , Arizona Mortuary University Chapel, and Evergreen Mortuary.

Any occasion is a good occasion, but sometimes we all get a little under the weather, or a family or friend will have a surgery and need a little pick me up. A new little addition has entered the family? Celebrate the welcoming of the new arrival with beautiful baby gifts  and flowers for baby boys and girls. With 100% smiles guaranteed, You can rest assured that Casas Adobes Flower shop will deliver get well flowers and gifts for your recipient. Same day delivery is available for the following Tucson area hospitals – Kindred Hospital, Northwest Women’s Center, St. Joseph’s Hospitals,  University Medical Center, Tucson Heart Hospital,  Tucson Medical Center, HealthSouth Rehabilitation, Northwest Medical Center, St. Mary’s Hospital,  Tucson Heart Hospital, University Physicians Hospital, and  Northwest Medical Center Oro Valley.

With a strong, established reputation in Tucson and its surrounding areas, it's no wonder Casas Adobes Flower Shop is also the area's top Wedding and Special Event florist. Planning events from $150 to $15,000 is easily and professionally handled by your personal Special Event Consultant. Contact us today to schedule an appointment, or browse our Wedding Gallery to see some of our past designs!

With some of the industry’s most talented floral designers, a top notch customer service team, and professional delivery drivers always available to hand-deliver your flower arrangements, we find it easy to stand by our 100% customer satisfaction guarantee in an ongoing effort to be “A Step Beyond the Ordinary."



Casas Adobes Flower Shop: 4.7 25 7090 N Oracle Rd Suite 194 Tucson, AZ 85704 877-338-2734

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Delivery Timing Headline

Delivery estimate is based on delivery to a residence in our local area. For non-residence addresses, and some products, delivery times may vary.

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