Casas Flowers Blog

Casas Flowers Blog

Posted by flowermanager on April 16, 2021 Uncategorized

Casas Adobes Flower Shop: Delivery FAQs

How can I check my Delivery Status?

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Can I get a same-day delivery?

Yes! We offer same-day delivery up until 2 pm (MST-Arizona Time) Monday-Friday and Saturdays until 10 am (MST- Arizona Time.


How will I know if my gift/order has been successfully delivered?

All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation in your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox. We will answer all inquiries in the timeliest fashion possible. Some inquiries cannot be researched and resolved until we can make contact with the delivery florist during their hours of operation. Once we are able to contact the delivery florist and obtain an answer to your inquiry, we will contact you by your choice of either e-mail or telephone. We work with only the highest qualified florists to process your order. The result is our maintaining our unconditional guarantee with your every order.

Will you leave them at the door if the recipient is not at home?

Yes, we can. We will leave them at the door by special request or if the climate and safety of your flowers or gift apply.

During the summer months, we do not leave any items at the door. The extreme temperatures are too much for any flowers, chocolates, or gift items to be sitting outside for more than 20 minutes.  

If your recipient is not at home and the item cannot be left, your gift will be re-delivered according to our re-delivery procedures. 

Do you leave flowers or chocolates out in the summer?

No! We will not leave fresh flowers, chocolates, or plants at the door! 

Even in shaded areas, extreme heat will cause future damage to your gift. All deliveries will be attempted and if not at home or a viable neighbor to accept the delivery, we will bring the item back to our shop. We follow our re-delivery policy of calling the recipient and also leaving a delivery door-tag and will wait for the recipient to call and we will deliver at their convenience, with no extra charge. This is effective May 1st-Oct 1st.

Can I request a specific time for the delivery of my arrangement?

Yes, if you are in our local area you will be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge. 

On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director. There are no extra charges for timed delivery for funeral services.

If you are not in our local area, you may use the “Special Instructions” box located on the order form to request a particular time of day for your delivery. We will do our best to honor your request, however, as we do not know the schedules of each of our delivery florists we cannot guarantee the time of delivery without authorization from our customer service department.

Is there any special information needed to deliver an arrangement to a hospital?

For hospital deliveries, please make sure to include the name of the recipient, hospital, and room number or ward. Your arrangement will be delivered to the floor nurse’s station, as most hospitals do not allow florists into individual rooms.

For hospital employee deliveries, do I need a specific location?

Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.

Do you deliver on Sundays?

Unfortunately, we cannot guarantee delivery on Sundays as it is not a standard delivery day for florists. We will do our best to accommodate the request. Otherwise, Monday will have to be an option. 

We offer Sunday delivery for all major flower holidays on Sundays. (Valentine’s Day & Mother’s Day)   

Funeral Services on Sundays have special delivery rates, please call us for more information.

Do you send copies of my invoices to my recipient?

No, we don’t! We only send care instructions with the flowers or plant and your card message.

Prices and your customer’s personal information are not included with the delivery of your gift. 

What happens to my order when you attempt delivery and the recipient is not at home?

If the recipient is not at their home when a delivery is attempted, the florist may choose to do one of the following: Call the recipient ahead of time to make sure that they are going to be there or to schedule an appropriate time. Leave a note on the door of the recipient’s home asking them to call the florist and schedule an appropriate delivery time. Leave the arrangement in a covered area of the home (porch or other entrance). Leave the arrangement with a neighbor and place a message on the recipient’s door referring them to the neighbor who accepted for them. If you do not wish for the delivering florist to use any of these procedures, please make sure that you indicate this in the “Special Instructions” box on your order form.

What happens if I provide an incorrect delivery address?

Any incorrect delivery address will incur possible delays in timely delivery. We will contact you via telephone and/or email to work together to get the correct address.

What happens if my delivery is refused by the recipient?

If your delivery is refused we will contact you by telephone and/or email for further instructions.