Policies & Procedures

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. Outside our local delivery area, there may not be delivery available on Sundays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery. Cancellation requests after this period cannot be guaranteed.

Return/Substitution Policy

As we are dealing with a fresh product, many variables affect the condition and longevity of your arrangement. Some flower varieties last longer than others and some require more attention to keep looking beautiful.  We encourage you to learn about the flowers in your arrangement so you can provide the best care and get the most out of them. Thank you for purchasing a Casas Adobes Flower Shop product, you won't be disappointed.

Casas Adobes Flower Shop's return policy and procedure are as follows: 

Please report any issues within 36 hours of receipt and you must provide a photo of the damaged product(s). 

We will provide one replacement, free of charge, with another product of equal value, OR

We will offer you a 100% store credit, OR

We will refund you 50% of the purchase. 

No replacements or refunds will be given without the original products being returned. 

Refunds will be processed within 2 business days after the product is returned to the shop. We will either pick up the arrangement and provide a replacement based upon our delivery schedule, or, you are welcome to bring the product into the flower shop for an immediate replacement. All products returned must be complete and in the original container or basket.  If the product was wired to an out-of-town recipient, please allow us extra time to resolve the issues, as we work with the florist that delivered the arrangement.

Casas Adobes Flower Shop is appreciative of your patronage. Please let us know how we can help you.

Anonymity /Anonymous Sending

We all love surprises! 

However, we cannot accept orders with complete anonymity. If you do not sign your card and the recipient calls to ask, we will release your first and last name. No other information is given to the recipient.

Content for Card Messages

We know you're sending something personal and expressing feelings through words. However, we kindly ask that no profanity will be accepted on card messages. If the card message contains any profanity with any sexual or malicious intent, we will reach out to you for an alternate message. 


All transactions are in US currency. Product is subject to tax.